Looking for answers?
Welcome to dyllwithdealz's FAQ page. Here, you'll find quick answers to your most common questions about our exquisite watches and jewellery, order processing, delivery, and how to care for your cherished items. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your satisfaction.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for beautiful timepieces and elegant accessories. As an online business, dyllwithdealz prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence, from selecting products to supporting our valued customers.
Once someone buys a watch or jewellery, what do they usually want to know about how they'll receive it?
Orders are usually processed and dispatched within 1–2 working days. Delivery times can vary depending on location, but most UK orders arrive within 2–5 working days after dispatch. We strive to get your dyllwithdealz items to you swiftly.
Do you charge for delivery?
Delivery costs are clearly shown at checkout before you complete your order. From time to time, we may offer free delivery promotions, so keep an eye out for those!
Will I receive tracking information?
Yes. Once your order has been shipped, you’ll receive a confirmation message with tracking details so you can follow your delivery right to your door. Your peace of mind is important to us.
If a customer isn't happy with their purchase or if there's a problem with an item, what should they do?
If you’re not completely happy with your order from dyllwithdealz or there’s an issue with your item, please get in touch as soon as possible. Send us a message via [[email]] or our contact page with your order details and a quick explanation of the problem, and we’ll work with you to sort it out.
We always aim to be fair and helpful, whether that means offering a replacement, exchange, or return where appropriate. Your satisfaction is important to us, and we want you to feel confident buying from dyllwithdealz.
What are the most common things people ask about the watches and jewellery you sell?
What is the quality like?
At dyllwithdealz, we focus on pieces that look great, feel solid, and are made for everyday wear. Each item is chosen carefully to make sure it offers good style and value at an affordable price, ensuring you get quality watches and jewellery.
What materials are used?
Our watches and jewellery are made from a range of durable materials, including stainless steel and quality alloys, designed to last with normal use. Specific material details may vary by item, so feel free to ask if you’d like more information on a particular piece.
Will the jewellery fade or tarnish?
With proper care, your dyllwithdealz jewellery should keep its look for a long time. Like most fashion jewellery, avoiding water, sprays, and harsh chemicals will help maintain its colour and finish. Please refer to our Product Care Guide for detailed tips.
Are the watches suitable for everyday use?
Yes, our watches are selected to be worn daily. Just take normal care, such as removing them before heavy activity or contact with water if they’re not water-resistant, to ensure their longevity.
How do I look after my watch or jewellery?
To keep your dyllwithdealz items in the best condition, store them in a dry place, wipe them gently with a soft cloth, and avoid exposure to perfumes, lotions, and cleaning products. Our Product Care Guide has more information.
Can I wear my jewellery in water?
We recommend removing jewellery before showering, swimming, or washing hands often, as water and chemicals can affect the finish over time. This helps preserve the beauty of your dyllwithdealz pieces.
Do the watches come with batteries fitted?
Yes, all watches from dyllwithdealz come ready to wear with a battery already installed so you can use them straight away. No need to wait to enjoy your new timepiece!
Your journey with dyllwithdealz
This is where your journey with exquisite watches and jewellery begins. Get to know dyllwithdealz, our commitment to quality, and our dedication to great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story, finding pieces that speak to you.